FAQ
Frequently Asked Questions
What age range are Ponilyer toys suitable for?
Ponilyer toys are selected for children ages 0-7. Please always check each product page for the recommended age before purchase.
Are Ponilyer toys good for learning and development?
Yes. Our toys are chosen to support creativity, hands-on discovery, motor skills, problem-solving, and parent-child play.
What types of toys does Ponilyer offer?
Ponilyer offers colorful toys for creative and active play, including magnetic tiles, dinosaur track toys, sports toys, water play toys, and early learning toys.
Do you offer free shipping?
Yes, Ponilyer offers free shipping on orders over $49.
How long does shipping take?
Orders are usually processed within 2-4 business days after payment is confirmed.
Estimated delivery time is usually 2-4 business days after your order has been shipped.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information if available.
Please allow 24-72 hours for tracking updates to appear.
Can I return my order?
We accept return requests within 30 days of delivery for eligible unused items in original packaging.
Please review our Return Policy for full details.
What should I do if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 7 days of delivery with your order number and clear photos or videos of the issue.
How can I contact Ponilyer?
You can contact us through our Contact Us page or email us at:
We usually respond within 24-48 hours on business days.